Isaac Griffiths

I am Isaac Griffiths, a Data and Analytics Engineering Manager in GSK R&D Tech. I design and build internal AI tools that have to survive real users, real compliance, and a real queue, and I am now the technical lead of an agentic product, one of the first genuinely agentic systems moving towards production in this part of the business.

It started with a boring observation: generic request forms let people submit almost nothing, so engineers spend their first reply asking for what they should already have. I served as technical lead for a triage layer that asks context-aware follow-up questions at intake, so a ticket arrives actionable instead of arriving twice.

The way I work is closer to forward deployed than to a backlog. I sit with the team that has the problem and build alongside them: something working on screen inside the session, then reshaped against what they actually do with it. It skips the round of translation where a requirement quietly turns into a different requirement.

Before that I spent three years as a lab IT engineer, keeping regulated scientific environments running: incident response, decommissioning, OT network segmentation, and a lot of instruments that do not tolerate downtime. That is where I learned that the interesting part of a system is what it does on a bad day.

• Aug 2026 – present

  Data and Analytics Engineering ManagerCurrent

  GSK R&D Tech · Stevenage

  Technical lead of an agentic product in Scientific Data Engineering, promoted from the apprenticeship to a manager-grade role four years after joining GSK. I own the product's path from working prototype through stakeholder review into production, and I still build hands-on, sat with the people who use it.

  • Agentic systems
  • Tech lead
  • Python
  • TypeScript
• Sep 2025 – Aug 2026

  Agentic Engineer, Apprentice

  GSK R&D Tech · Stevenage

  Designed and shipped AI-enabled tools that improve ticket quality and reduce delays between scientists and engineers. I served as technical lead for a context-aware ticket-triage system that captures complete requests at intake, contributed to one of R&D Tech's first agentic systems moving towards production, and developed a booking system with dashboards for resource-owning teams. I also reverse-engineered and rebuilt a compliant replacement for an internal application whose source code had been lost, verifying its behaviour directly with the scientists who use it. Across each project, I worked with technical and business stakeholders through requirements, testing, documentation, and adoption.

  • Agentic workflows
  • LangGraph
  • Python
  • TypeScript
  • n8n
• Sep 2022 – Sep 2025

  Laboratory IT Engineer, Degree Apprentice

  GSK R&D · Stevenage

  Kept regulated laboratory environments running across specialist instruments, endpoints, and OT networks. During the CrowdStrike incident, I compiled and managed recovery keys, helping restore 250+ systems inside two days and making our team the first at GSK to recover through offline troubleshooting. I led the removal of 50+ Windows 7 systems to full policy compliance, supported 250+ specialist lab devices, and resolved 20–30 ServiceNow issues each month. I also worked with cybersecurity teams on OT network segmentation and hardware hardening, then documented the work and mentored apprentices and contractors.

  • Incident response
  • OT security
  • ServiceNow
  • Compliance

Languages

Python, TypeScript, JavaScript, SQL, HTML, CSS

AI & agentic

LangChain, LangGraph, Prompt engineering, Structured outputs, Tool calling, OpenAI, Anthropic, Gemini

Web & APIs

Next.js, React, FastAPI, REST APIs, Dashboard development, Integration design

Working with stakeholders

Embedded delivery, Pair-building, Requirements by demonstration, User testing, Adoption & handover

Automation

n8n, Workflow orchestration, Process automation, ServiceNow

Cloud & delivery

Google Cloud Platform, Microsoft Azure, GitHub, Cloudflare, Docker

AI-assisted development

Cursor, Claude Code, Codex, Rapid prototyping, Review of generated code

Infrastructure

Windows & Linux, Networking & VLANs, Active Directory, OT segmentation, Proxmox, Unraid

Things I have used to ship something real, not things I have read about.

• 2022 – 2026

  BSc (Hons) Digital and Technology Solutions

  Software Development specialism · Anglia Ruskin University, Peterborough

  Degree apprenticeship, completed alongside full-time delivery at GSK.

  Predicted First · 330 of 360 credits complete, seven modules at First. Final classification confirmed 10 September 2026.

  Selected results

  Programming and Networking IoT Project

  83%

  Computer and Network Technologies

  83%

  Information Security Management and Governance

  81%

  Object Orientated Modelling and Data Design

  76%

  Enterprise Analytics

  75%

  BTEC ICT: Distinction* (Claires Court School, 2022). A Level Geography: B (Claires Court School, 2022). 10 GCSEs, grades 5–8 (including Maths (8) and ICT (8)).